Customer feedback
Capture CSAT, feature requests, bug context, and open-ended feedback without making customers work hard.
Solutions
Conversational forms for feedback, research, and growth teams.
Formaly helps teams ask better questions, collect more complete answers, and turn open-ended feedback into useful summaries.
<5m
to first draft
20+
question types
AI
analysis layer
› Use cases[01/01]
Use Formaly anywhere static forms create friction.
The strongest use cases are moments where a little context, a follow-up question, or a softer answering experience improves the quality of the data.
Product research
Validate ideas, understand jobs-to-be-done, and learn what users actually mean in their own words.
Churn surveys
Ask the right exit questions and use AI summaries to spot repeated objections and product gaps.
Onboarding research
Find the points where new users hesitate, misunderstand, or fail to reach value.
Event feedback
Collect useful feedback after webinars, launches, workshops, and community events.
Employee surveys
Run short internal surveys that are easier to answer and easier to summarize.
› Solution Pages
Customer feedback
Collect richer customer feedback with conversational follow-ups and AI summaries.
Read moreProduct researchRun discovery, feature validation, and product surveys without long static forms.
Read moreChurn surveysUnderstand why users leave with quick, targeted, conversational exit surveys.
Read moreUser onboardingLearn where new users get stuck and what they expected during activation.
Read moreEvent feedbackCollect post-event feedback that captures ratings, comments, and improvement ideas.
Read moreEmployee surveysRun lightweight internal pulse surveys, engagement checks, and team feedback loops.
Read moreBuild a form people can actually finish.
Start with a prompt, publish a conversational survey, and turn answers into usable insight.